Frequently asked questions

Q- How do i contact Rivaah Jewelry?

A- You can write to us on support@rivaah.eu

Q- How do i know if what i am buying is silver or fashion jewelry?

A- This an online platform for Rivaah Jewelry, where we sell both silver and fashion jewelry. Products which are made in silver would be distinctly mentioned as silver in the product details tab.

Q- What metal is used in fashion jewelry?

A- We use only high-quality mixed metal alloy with 18k gold plating for fashion jewelry.

Q- How much time does it take to deliver products post purchase?

A- The exact time for delivery depends on the pin code. Generally, it takes 2-3 business days to deliver within Netherlands and 5-7 business days within Europe.

Q- Do you ship internationally?

A- Yes, we do ship our fashion jewelry internationally. For more queries regarding international shipping, write to us on support@rivaah.eu

Q- What payment methods do you accept?

A- We accept credit & debit cards & online transfer.

Q- Will i have to pay duties and taxes?

A- For international shipping, all taxes, duties and any other expenses will be borne by the recipient.

Q- How will my order be packaged?

A- Orders will be safely packed keeping in mind all the safety measures for transit.

Q- How do i order an out-of-stock piece?

A- You can write to us on support@rivaah.eu with a picture of the products. We will do our best to assist you with the same.

Q- Can my order be gift wrapped?

A- We do not do gift packing but we will provide you with beautiful Rivaah packaging.

Q- Can you ship without the price tags?

A- No, as per our business policies we cannot ship without the tags intact on the jewelry for sales made online. However, if you would like to conceal the prices in the case of a gift, feel free to contact us and we could strike out the prices for you.